Support

VoIP.co.uk Support request procedure

In the case of suspected service issues, initial troubleshooting is required prior to contacting VoIP.co.uk

• Make sure that you have a network connection via your normal route:
  • Public Internet
  • VoIP.co.uk access circuit CPE  is powered on and has the connection light displayed
  • Leased Line checks OK
• Internal calls between extensions can be made.
• PBX has no other error

We publish planned works and any known issues on our VoIP Status website:  http://www.voipstatus.co.uk/

• Level1         Standard Level Office Hours 09:00 to 17:30 support – for general support and customer services enquiries.
• Level2         Extended support including an ‘out of hours’ contact phone number – for ‘network down ‘support issues that cannot wait for office hours.
• Level2+      Extended support Emergency mobile – for emergency support out of hours we have an emergency ‘off net’ duty mobile that you can reach us on.

Relating to Core SIP Trunking Service only